Privacy Policy
Effective Date: February 2026
Coastal Financial Group (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of consumer information. As a Texas-regulated mortgage entity (Company NMLS #339839; Individual NMLS #339342), we collect, use, and safeguard information in accordance with applicable federal and Texas law, including the Gramm-Leach-Bliley Act (GLBA) and related regulations.
1. Information We Collect
We collect nonpublic personal information in connection with mortgage lending services, including:
- Information provided on applications and related forms
- Identification information (name, address, date of birth, Social Security number)
- Employment and income information
- Asset and liability information
- Credit history and credit scores
- Property and transaction information
- Communications submitted through website forms or secure portals
- Technical information collected through website usage (see Cookies and Tracking below)
Information may be collected directly from consumers, through mortgage application platforms, credit reporting agencies, verification services, and other third parties involved in the lending process.
2. How We Use Information
Information collected is used strictly for legitimate business purposes, including:
- Processing mortgage applications
- Verifying identity, employment, income, and assets
- Obtaining and evaluating credit information
- Underwriting and funding mortgage loans
- Complying with legal and regulatory obligations
- Communicating regarding loan status or related services
- Maintaining internal records and risk management procedures
We do not sell nonpublic personal information to third parties.
3. Information Sharing Practices
We may share information as permitted or required by law, including with:
- Mortgage investors and funding partners
- Loan servicing providers
- Credit reporting agencies
- Title companies, appraisal providers, and settlement agents
- Compliance, auditing, and regulatory authorities
- Technology service providers supporting our operations
All third-party service providers are required to maintain appropriate confidentiality and security standards consistent with federal and Texas regulations.
4. Cookies and Tracking Technologies
Our website may use cookies and standard tracking technologies to:
- Maintain website functionality
- Analyze site traffic and usage patterns
- Improve user experience and system performance
Cookies do not provide access to personal devices or unrelated data. Users may adjust browser settings to decline cookies; however, certain website features may not function properly if cookies are disabled.
5. Third-Party Services and Platforms
Coastal Financial Group utilizes secure third-party platforms in the normal course of mortgage operations, including:
- UWM Blink – Secure mortgage application and document portal
- Lofty CRM – Contact management and communication system
- Zapier – Secure workflow automation between internal systems (if applicable)
These providers operate under contractual confidentiality obligations and maintain their own privacy and security standards.
6. Data Security Practices
We maintain administrative, technical, and physical safeguards designed to:
- Protect against unauthorized access
- Prevent misuse or alteration of information
- Safeguard data during transmission and storage
- Limit access to authorized personnel only
Security controls include encrypted transmission channels, secure access controls, and ongoing monitoring consistent with mortgage industry standards.
7. Consumer Rights
Consumers have the right to:
- Request access to personal information maintained by the Company
- Request correction of inaccurate information
- Limit certain types of information sharing as permitted by law
Requests must be submitted in writing using the contact method provided below.
8. Texas Regulatory Notice
Coastal Financial Group is a Texas-regulated mortgage entity. For information regarding filing a complaint, consumers may contact the Texas Department of Savings and Mortgage Lending through the official state website or by mail as outlined in the required Texas disclosure statement available in the site footer.
NMLS Consumer Access information is available at www.nmlsconsumeraccess.org under Company NMLS #339839 and Individual NMLS #339342.
9. Privacy Inquiries
Questions regarding this Privacy Policy or requests related to personal information may be submitted in writing to:
Coastal Financial Group
Attn: Privacy Compliance
[Company Mailing Address]
Email: [Privacy Contact Email]
10. Policy Updates
This Privacy Policy may be updated periodically to reflect regulatory changes, operational updates, or legal requirements. The effective date above reflects the most recent revision.